{"id":5251,"date":"2025-10-18T22:29:45","date_gmt":"2025-10-18T22:29:45","guid":{"rendered":"https:\/\/zeyna.pethemes.com\/fashion-woo\/?page_id=5251"},"modified":"2026-07-26T16:34:31","modified_gmt":"2026-07-26T19:34:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/donodesign.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5251\" class=\"elementor elementor-5251\">\n\t\t\t\t<div class=\"elementor-element elementor-element-650df569 e-con-full e-flex no e-con e-parent\" data-id=\"650df569\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-11f04428 e-con-full e-flex no e-con e-child\" data-id=\"11f04428\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-39d8d72a e-con-full e-flex no e-con e-child\" data-id=\"39d8d72a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76bd6325 text--align--left text-stroke-no elementor-widget elementor-widget-petextwrapper\" data-id=\"76bd6325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"text-wrapper pe--styled--object\">\n\n            <p                class=\"no-margin\"         >\n\n                D\u00favidas frequentes            <\/p>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4db863bf text--align--left text-stroke-no elementor-widget elementor-widget-petextwrapper\" data-id=\"4db863bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"text-wrapper pe--styled--object\">\n\n            <p                class=\"no-margin\"         >\n\n                Here you will find information on products, materials, customisation, lead times, shipping, care and warranty.<br><br>\nFor specific inquiries or bespoke projects, contact the studio directly.            <\/p>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e9588e3 inner--nav--simple widget-pinned_true elementor-widget-tablet__width-inherit nav--active--bg elementor-widget elementor-widget-peinnerpagenavigation\" data-id=\"7e9588e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peinnerpagenavigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div hidden data-pin-start=\"top top+=90\" data-pin-end=\"bottom bottom\" data-pin-target=\"\" data-pin-mobile=\"true\" class=\"widget--pin--sett\"><\/div>\n    <div class=\"pe--inner--page--navigation\" >\n\n      <div class=\"inner--nav--wrap\">\n        \n        \n          <div class=\"inner--nav--element pe--styled--object pe--scroll--button active\"\n            data-scroll-to=\"#faq-pecas\"\n            data-scroll-duration=\"1\">\n                        Pieces          <\/div>\n\n        \n          <div class=\"inner--nav--element pe--styled--object pe--scroll--button\"\n            data-scroll-to=\"#faq-envio\"\n            data-scroll-duration=\"1\">\n                        Shipping          <\/div>\n\n        \n          <div class=\"inner--nav--element pe--styled--object pe--scroll--button\"\n            data-scroll-to=\"#faq-cuidados\"\n            data-scroll-duration=\"1\">\n                        Warranty          <\/div>\n\n        \n          <div class=\"inner--nav--element pe--styled--object pe--scroll--button\"\n            data-scroll-to=\"#faq-devolucoes\"\n            data-scroll-duration=\"1\">\n                        Support          <\/div>\n\n              <\/div>\n\n    <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bf80820 e-con-full e-flex no e-con e-child\" data-id=\"3bf80820\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c8bab0 video--normal elementor-widget elementor-widget-pevideo\" data-id=\"3c8bab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pevideo.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n        <!-- Video -->\n        <div class=\"pe-video pe-self global\" data-controls=\"\" data-autoplay=\"true\" data-observer=\"false\" data-muted=\"true\" data-loop=\"true\" data-lightbox=\"\" data-play-on-scroll=\"\" data-scroll=\"\"         >\n\n            \n            \n                <div class=\"pe--video--poster\">\n                    <img decoding=\"async\" src=\"https:\/\/donodesign.com\/wp-content\/uploads\/2026\/07\/dono-design-colagem-pb-poster.jpg\" title=\"dono-design-colagem-pb-poster\" alt=\"dono-design-colagem-pb-poster\" loading=\"lazy\" \/>                <\/div>\n\n            \n            \n                <video preload=\"none\" class=\"p-video\" autoplay muted loop>\n                    <source src=\"https:\/\/donodesign.com\/wp-content\/uploads\/2026\/07\/dono-design-colagem-pb-web.mp4\">\n                <\/video>\n\n\n            \n\n        <\/div>\n\n        <div class=\"video-pin-spacer\"><\/div>\n        <!--\/ Video -->\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e5e7e5a e-con-full e-flex no e-con e-parent\" data-id=\"3e5e7e5a\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-pecas\">\n\t\t<div class=\"elementor-element elementor-element-1dd41706 e-con-full e-flex no e-con e-child\" data-id=\"1dd41706\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d14f4c1 text--align--left text-stroke-no elementor-widget elementor-widget-petextwrapper\" data-id=\"2d14f4c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"text-wrapper pe--styled--object\">\n\n            <p                class=\"no-margin\"         >\n\n                <span class=\"inserted--sup--text inserted--ls--hold  false  elementor-repeater-item-d5347e0\" >01<\/span> PIECES, MATERIALS \n<br>&amp; CUSTOMISATION            <\/p>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cc1a5ba e-con-full e-flex no e-con e-child\" data-id=\"5cc1a5ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f7c8f21 elementor-widget__width-initial acc_wrapper_flex--styled accordion--images--false acc--icon--row elementor-widget elementor-widget-peaccordion\" data-id=\"4f7c8f21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"pe--accordion ac--nested false active--first toggle--dot\">\n\n                        <div class=\"pe--accordion--wrapper\">\n\n                \n                    <div class=\"pe-accordion-item accordion--active item__1\"\n                        data-index=\"1\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >How do I know if a piece will work in my space?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p >Each product page includes dimensions, materials and technical specifications. We recommend measuring your space carefully and comparing it with the dimensions of the piece before purchasing.\n<br><br>\nIf you require specific dimensions, adaptations or project guidance, please contact the studio.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__2\"\n                        data-index=\"2\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Can pieces be customised?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes. In addition to the variations available for selected pieces, DON\u00d3 develops bespoke works according to each client\u2019s dimensions, finish, use and intention.\n<br><br>\nWe also develop special projects from the ground up, maintaining the studio\u2019s aesthetic and constructive language.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__3\"\n                        data-index=\"3\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Do you work with architects and interior designers?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes. We work with architects, interior designers, galleries, curators and industry professionals.\n<br><br>\nFor trade conditions, special projects, technical specifications or dedicated support, please contact us through our contact page <a href=\"\/en\/contato\/\">contact<\/a>page, email or WhatsApp.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__4\"\n                        data-index=\"4\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Do you create projects for brands and companies?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes. We develop special projects for brands and companies, including objects, trophies, made-to-order series, institutional gifts and pieces created from scratch.\n<br><br>\nEach project is developed according to intention, scale, materiality and desired language, always aligned with DON\u00d3\u2019s aesthetic.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__5\"\n                        data-index=\"5\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Where can I see the pieces in person?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>DON\u00d3 occasionally participates in design events, exhibitions and selected spaces.\n<br><br>\nIn Brazil, selected pieces may be viewed at Boobam showrooms in Pinheiros and Barra Funda, subject to availability. To confirm which pieces are currently on display, please contact us before visiting.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__6\"\n                        data-index=\"6\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Which woods are used?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>We work with responsibly sourced solid wood, including species such as jequitib\u00e1-rosa, tauari, imbuia, peroba-rosa, cumaru, marfim and others.\n<br><br>\nWood selection varies according to the design, structure and finish of each piece. Grain, tone, knots and subtle natural variations belong to the material and are valued throughout the process.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__7\"\n                        data-index=\"7\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Are the products made responsibly?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes. We prioritise quality materials, responsible processes and suppliers aligned with conscious production.\n<br><br>\nDON\u00d3 works on a small scale, producing made-to-order pieces and limited series, reducing overproduction while respecting the time required for each process.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__8\"\n                        data-index=\"8\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Are the colours and textures shown on the website exactly the same as the pieces?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>We do our best to present images that accurately reflect each piece, though slight variations may occur depending on screen settings, lighting, material batch and handcrafted processes.\n<br><br>\nWood, cast metal, resin, fabric and handcrafted finishes may present subtle variations in tone, texture and surface. These variations are not flaws; they are part of the uniqueness of each piece.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50b29df3 e-con-full e-flex no e-con e-parent\" data-id=\"50b29df3\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-envio\">\n\t\t<div class=\"elementor-element elementor-element-4f93ed30 e-con-full e-flex no e-con e-child\" data-id=\"4f93ed30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50492328 text--align--left text-stroke-no elementor-widget elementor-widget-petextwrapper\" data-id=\"50492328\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"text-wrapper pe--styled--object\">\n\n            <p                class=\"no-margin\"         >\n\n                <span class=\"inserted--sup--text inserted--ls--hold  false  elementor-repeater-item-d5347e0\" >02<\/span> SHIPPING, DELIVERY\n<br>&amp; TRACKING            <\/p>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-582247e0 e-con-full e-flex no e-con e-child\" data-id=\"582247e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e3d32ce elementor-widget__width-initial accordion--images--false acc--icon--row elementor-widget elementor-widget-peaccordion\" data-id=\"5e3d32ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"pe--accordion ac--nested false active--first toggle--dot\">\n\n                        <div class=\"pe--accordion--wrapper\">\n\n                \n                    <div class=\"pe-accordion-item accordion--active item__1\"\n                        data-index=\"1\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Where are DON\u00d3 pieces produced?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p >DON\u00d3 pieces are made in Brazil, between our studio and processes carried out with artisans, technical suppliers and local manufacturers.\n<br><br>\nDepending on its complexity, each piece may involve different stages of woodworking, casting, machining, finishing, upholstery or assembly.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__2\"\n                        data-index=\"2\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Do you ship nationally and internationally?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes. We ship throughout Brazil and also offer international delivery.\n<br><br>\nFor shipments outside Brazil or larger pieces, logistics may be calculated individually. We also sell through selected partners, marketplaces and international online galleries.\n<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__3\"\n                        data-index=\"3\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >What are the production and delivery lead times?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Some pieces may be available in stock, though most DON\u00d3 works are made to order.\n<br><br>\nStandard lead times range from 2 to 8 weeks, depending on the complexity of the piece, materials, processes involved and delivery destination. For special projects, timelines are defined case by case.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__4\"\n                        data-index=\"4\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >How is the piece shipped?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Pieces are carefully packed according to the material, weight, volume and fragility of each work.\n<br><br>\nWe work with shipping carriers and delivery services suited to each type of piece. When necessary, shipping costs may be calculated individually after purchase or before checkout is completed.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__5\"\n                        data-index=\"5\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Can I track my order?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes. As soon as your order is shipped, you will receive tracking information and delivery updates.\n<br><br>\nFor special deliveries, the studio oversees logistics directly and keeps the client informed throughout the main stages.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__6\"\n                        data-index=\"6\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Is shipping included in the price of the piece?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>In general, shipping is not included in the price of the piece and is calculated separately according to destination, volume, weight and the type of transport required.\n<br><br>\nFor large, fragile or international pieces, the amount shown at checkout may be an estimate. If necessary, we will contact you to adjust logistics before shipment.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fc6c9db e-con-full e-flex no e-con e-parent\" data-id=\"1fc6c9db\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-cuidados\">\n\t\t<div class=\"elementor-element elementor-element-3df4d625 e-con-full e-flex no e-con e-child\" data-id=\"3df4d625\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dad380b text--align--left text-stroke-no elementor-widget elementor-widget-petextwrapper\" data-id=\"2dad380b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"text-wrapper pe--styled--object\">\n\n            <p                class=\"no-margin\"         >\n\n                <span class=\"inserted--sup--text inserted--ls--hold  false  elementor-repeater-item-d5347e0\" >03<\/span> CARE, MAINTENANCE\n<br>&amp; WARRANTY            <\/p>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cc91a7a e-con-full e-flex no e-con e-child\" data-id=\"6cc91a7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f5ced90 elementor-widget__width-initial accordion--images--false acc--icon--row elementor-widget elementor-widget-peaccordion\" data-id=\"7f5ced90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"pe--accordion ac--nested false active--first toggle--dot\">\n\n                        <div class=\"pe--accordion--wrapper\">\n\n                \n                    <div class=\"pe-accordion-item accordion--active item__1\"\n                        data-index=\"1\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >How should I care for my piece?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p >Each material requires a different kind of care. We recommend consulting the [Cuidados] page, <a href=\"\/en\/cuidados\/\">Cuidados<\/a>, onde reunimos orienta\u00e7\u00f5es espec\u00edficas para madeira, vidro, alum\u00ednio fundido, a\u00e7o inox, resina e tecidos.\n<br><br>\nIn general, avoid prolonged direct sunlight, humidity, excessive heat, abrasive products, alcohol, solvents and direct contact with wet, hot or sharp objects.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__2\"\n                        data-index=\"2\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >How should I clean wooden pieces?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Use a soft, dry and clean cloth, always with gentle movements.\n<br><br>\nWood should not be soaked. In the event of contact with liquids, remove immediately using a dry cloth, without rubbing, and dry the surface completely.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__3\"\n                        data-index=\"3\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Do the pieces come with a warranty?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Yes. DON\u00d3 pieces include a 24-month warranty against manufacturing defects, considering normal indoor use and proper maintenance.\n<br><br>\nThe warranty covers structural failures or manufacturing defects in materials and finishes, provided the piece has been used according to care guidelines.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__4\"\n                        data-index=\"4\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >What is not covered by the warranty?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>The warranty does not cover damage caused by improper use, falls, impacts, incorrect storage, sun exposure, humidity, excessive heat, chemical products, abrasive cleaning, unauthorised modifications or the natural ageing of materials.\n<br><br>\nVariations in colour, grain, texture, small movements in the wood, signs of use and natural material changes over time are not considered defects.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__5\"\n                        data-index=\"5\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >How do I request warranty support?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Please contact the studio with your order number or proof of purchase, photographs of the piece and a brief description of the issue.\n<br><br>\nBased on this information, we will assess the case and recommend the appropriate solution. When necessary, we may request a technical evaluation of the piece.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-975f68c e-con-full e-flex no e-con e-parent\" data-id=\"975f68c\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-devolucoes\">\n\t\t<div class=\"elementor-element elementor-element-168e35f e-con-full e-flex no e-con e-child\" data-id=\"168e35f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7690fe8a text--align--left text-stroke-no elementor-widget elementor-widget-petextwrapper\" data-id=\"7690fe8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"petextwrapper.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"text-wrapper pe--styled--object\">\n\n            <p                class=\"no-margin\"         >\n\n                <span class=\"inserted--sup--text inserted--ls--hold  false  elementor-repeater-item-d5347e0\" >04<\/span> RETURNS, EXCHANGES\n<br>&amp; SUPPORT            <\/p>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-569a38d4 e-con-full e-flex no e-con e-child\" data-id=\"569a38d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3064050d elementor-widget__width-initial accordion--images--false acc--icon--row elementor-widget elementor-widget-peaccordion\" data-id=\"3064050d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"peaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"pe--accordion ac--nested false active--first toggle--dot\">\n\n                        <div class=\"pe--accordion--wrapper\">\n\n                \n                    <div class=\"pe-accordion-item accordion--active item__1\"\n                        data-index=\"1\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Can I return a piece after purchase?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p >For in-stock pieces, return requests may be made within 7 calendar days of receiving the piece.\n<br><br>\nThe piece must be unused, in perfect condition, with its original packaging and suitable for resale. Return procedures and costs will be assessed on a case-by-case basis.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__2\"\n                        data-index=\"2\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Can made-to-order pieces be returned?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Made-to-order, customised or bespoke pieces are not eligible for returns due to change of mind, except in cases of confirmed manufacturing defects.\n<br><br>\nThis includes changes in dimensions, finish, colour, fabric, material or projects developed specifically for the client.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__3\"\n                        data-index=\"3\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >What should I do if my piece arrives damaged?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>All pieces are inspected before shipment. However, if your piece arrives with visible damage, please contact us within 3 calendar days of delivery.\n<br><br>\nPlease send your order number, a brief description of the issue, and photographs of both the packaging and the piece. This helps us assess the situation and contact shipping partners when necessary.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n                    <div class=\"pe-accordion-item  item__4\"\n                        data-index=\"4\">\n\n                        <div class=\"pe-accordion-item-title pe--hover--trigger\">\n\n                            \n                            \n                            <h6 >Didn't find your question here?<\/h6>\n                                                            <span class=\"accordion-toggle toggle--dot\">\n\n                                    \n                                                <span><\/span>\n\n                                    \n                                <\/span>\n                                                    <\/div>\n\n                        <div class=\"pe-accordion-item-content\">\n\n                            \n                                <p>Contact the studio directly through the <a href=\"\/en\/contato\/\">contact<\/a>page, email or WhatsApp.\n<br><br>\nWe personally read and respond to every message.<\/p>\n\n                            \n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n\n        <\/div>\n\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8545ed6 e-flex e-con-boxed no e-con e-parent\" data-id=\"8545ed6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6a8953 elementor-widget elementor-widget-spacer\" data-id=\"b6a8953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00favidas frequentes Reunimos aqui informa\u00e7\u00f5es sobre produtos, materiais, personaliza\u00e7\u00e3o, prazos, entrega, cuidados e garantia. Para d\u00favidas espec\u00edficas ou projetos sob&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-5251","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/donodesign.com\/en\/wp-json\/wp\/v2\/pages\/5251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/donodesign.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/donodesign.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/donodesign.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/donodesign.com\/en\/wp-json\/wp\/v2\/comments?post=5251"}],"version-history":[{"count":106,"href":"https:\/\/donodesign.com\/en\/wp-json\/wp\/v2\/pages\/5251\/revisions"}],"predecessor-version":[{"id":17886,"href":"https:\/\/donodesign.com\/en\/wp-json\/wp\/v2\/pages\/5251\/revisions\/17886"}],"wp:attachment":[{"href":"https:\/\/donodesign.com\/en\/wp-json\/wp\/v2\/media?parent=5251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}