Privacy Policy

DONÓ Design respects your privacy and is committed to handling your personal data responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and protect the information provided by you when accessing our website, making a purchase, contacting us, filling out forms, subscribing to communications or interacting with our digital channels.

By browsing our website or using our services, you acknowledge the practices described in this Policy.

1. About Us

DONÓ Design is an independent design studio based in São Paulo, Brazil, dedicated to the creation of furniture, lighting and objects.

For the purposes of applicable data protection laws, DONÓ Design acts as the controller of the personal data collected through this website and its official channels.

Controller: DONÓ Design
São Paulo, Brazil
[email protected]

2. What data we collect

We may collect different types of personal data depending on your interaction with the website.

Data provided directly by you

We collect information when you make a purchase, fill out a form, contact us, request assistance, subscribe to our newsletter or send us a message.

This data may include:

• first and last name;
• email
• phone number or WhatsApp;
• CPF or CNPJ, when required for tax and invoicing purposes;
• billing and shipping address;
• city, state and country;
• company, studio or brand, when provided;
• order information;
• messages sent through forms, e-mail or other channels;
• preferences related to products, projects, finishes or special requests.

Purchase and payment data

When making a purchase, we collect the information necessary to process the order, issue documents, organise production, shipping and customer support.

Payment data may be processed by third-party payment platforms. DONÓ Design does not store complete credit card information on its own systems, except when securely processed directly by an authorised payment provider.

Browsing data

During your visit to the website, certain information may be collected automatically, including:

• IP address;
• device type;
• browser used;
• pages viewed;
• time spent browsing;
• access source;
• interactions with buttons, forms and pages;
• cookies and similar technologies.

This information helps us understand how the website operates, improve the browsing experience, measure performance and maintain platform security.

3. How we use your data

We use your personal data for legitimate purposes related to our operations, including:

• • processing purchases and orders placed through the website;
  • issuing invoices, receipts or documents related to sales;
  • organising production, packaging, shipping and delivery of pieces;
  • contacting you regarding orders, lead times, availability, customisation or logistics;
  • responding to enquiries, requests, quotations and messages submitted through the website;
  • providing support before, during and after purchase;
  • assisting architects, interior designers, brands, companies, press and partners;
  • sending communications regarding products, collections, events, launches or content, when authorised;

• improving the website’s functionality, security and performance;
• complying with legal, tax, regulatory or contractual obligations;
• preventing fraud, unauthorised access and misuse of the platform.

4. Legal bases for processing

We process your personal data in accordance with the legal bases established under applicable data protection laws.

Depending on the situation, processing may occur for:

• the performance of a contract or preliminary procedures related to a purchase, quotation or request;
• compliance with legal or regulatory obligations;
• the regular exercise of rights;
• DONÓ Design’s legitimate interests, provided your fundamental rights and freedoms are respected;
• consent, when required, particularly for promotional communications or certain cookies.

You may withdraw your consent whenever it is the applicable legal basis, without affecting the lawfulness of any prior processing activities.

5. Data sharing

DONÓ Design may share your personal data only when necessary for website operation, order fulfilment, compliance with legal obligations or the provision of related services.

We may share data with:

• payment platforms;
• gateways, banks, acquirers or financial intermediaries
• hosting and technology providers;
• e-commerce platforms and plugins necessary for website functionality;
• shipping carriers, postal services, logistics operators and delivery platforms;
• accounting, invoicing and legal advisory services;
• e-mail marketing platforms, when you authorise communications;
• analytics, media and advertising platforms, when applicable.

We require partners and service providers to adopt appropriate security measures and use personal data solely for the purposes necessary to provide the contracted services.

6. International data transfers

Some tools used on the website may store or process data on servers located outside Brazil, including hosting, e-mail, analytics, security, payment or marketing services.

When this occurs, we seek to work with providers that adopt appropriate standards of data protection, security and compliance with applicable legislation.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure proper platform functionality, improve your experience, measure performance and, when applicable, personalise content or advertisements.

Cookies are small files stored on your device while browsing.

We may use:

Necessary cookies: essential for the operation of the website, cart, checkout, login, security and basic preferences.

Performance and analytics cookies: help us understand how the website is used, which pages are accessed and how we can improve navigation.

Functionality cookies: allow the website to remember user choices and preferences.

Cookies de marketing: podem ser utilizados para medir campanhas, personalizar anúncios ou criar públicos, quando houver ferramentas de mídia instaladas.

You may manage or block cookies directly through your browser settings. However, disabling certain cookies may affect website functionality, including cart, login or checkout features.

8. Newsletter and communications

If you subscribe to receive communications from DONÓ Design, we may use your name and e-mail address to send information regarding collections, products, events, content, launches or studio updates.

You may unsubscribe from these communications at any time through the unsubscribe link included in our e-mails or by contacting us directly.

We do not send promotional communications without an appropriate legal basis.

9. How long we retain your data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including customer support, order processing, compliance with legal, tax and regulatory obligations, exercise of rights and fraud prevention.

Data related to purchases, invoices, payments and accounting obligations may be retained for the periods required by applicable law.

Contact information and communications may be stored while there is an active relationship, legitimate interest, valid consent or a need to maintain records of support interactions.

When personal data is no longer necessary, it may be deleted, anonymised or retained only where there is a legal obligation or legitimate justification.

10. Data security

We adopt technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include access controls, secure platforms, security certificates, restricted permissions, backups and information management best practices.

Despite our efforts, no digital system is entirely immune to risks. If we identify a relevant incident that may create risk or harm to data subjects, we will take the appropriate measures in accordance with applicable legislation.

11. Your rights as a data subject

You may request, at any time:

• confirmation as to whether your personal data is being processed;
• access to the personal data being processed;
• correction of incomplete, inaccurate or outdated data;
• anonymisation, blocking or deletion of unnecessary, excessive or unlawfully processed data;
• data portability, where applicable;
• information regarding data sharing;
• withdrawal of consent;
• deletion of personal data processed based on consent, where applicable;
• objection to processing, in cases provided by law;
• review of automated decisions, if applicable.

To exercise your rights, please contact us at:

[[email protected]]

We may request additional information to confirm your identity before responding to your request, as a security measure.

12. Minors’ data

Our website, products and services are intended for individuals of legal age.

We do not intentionally collect personal data from children or minors without the consent of their legal guardians. If we identify improper processing of such data, we will take appropriate measures for deletion or regularisation.

13. Third-party links

Our website may contain links to external platforms, marketplaces, galleries, social media, payment providers or other third-party websites.

DONÓ Design is not responsible for the privacy practices, security measures or content of such websites. We recommend reviewing the privacy policies of each platform before providing personal data.

14. Changes to this Policy

This Privacy Policy may be updated periodically to reflect changes to the website, services, tools used or applicable legislation.

This Privacy Policy may be updated periodically to reflect changes to the website, services, tools used or applicable legislation.

15. Contact

For questions regarding this Privacy Policy, the processing of personal data or the exercise of rights under applicable data protection laws, please contact DONÓ Design:

Email: [[email protected]]
Location: São Paulo, Brazil