Dúvidas frequentes
Here you will find information on products, materials, customisation, lead times, shipping, care and warranty.
For specific inquiries or bespoke projects, contact the studio directly.
01 PIECES, MATERIALS
& CUSTOMISATION
How do I know if a piece will work in my space?
Each product page includes dimensions, materials and technical specifications. We recommend measuring your space carefully and comparing it with the dimensions of the piece before purchasing.
If you require specific dimensions, adaptations or project guidance, please contact the studio.
Can pieces be customised?
Yes. In addition to the variations available for selected pieces, DONÓ develops bespoke works according to each client’s dimensions, finish, use and intention.
We also develop special projects from the ground up, maintaining the studio’s aesthetic and constructive language.
Do you work with architects and interior designers?
Yes. We work with architects, interior designers, galleries, curators and industry professionals.
For trade conditions, special projects, technical specifications or dedicated support, please contact us through our contact page contactpage, email or WhatsApp.
Do you create projects for brands and companies?
Yes. We develop special projects for brands and companies, including objects, trophies, made-to-order series, institutional gifts and pieces created from scratch.
Each project is developed according to intention, scale, materiality and desired language, always aligned with DONÓ’s aesthetic.
Where can I see the pieces in person?
DONÓ occasionally participates in design events, exhibitions and selected spaces.
In Brazil, selected pieces may be viewed at Boobam showrooms in Pinheiros and Barra Funda, subject to availability. To confirm which pieces are currently on display, please contact us before visiting.
Which woods are used?
We work with responsibly sourced solid wood, including species such as jequitibá-rosa, tauari, imbuia, peroba-rosa, cumaru, marfim and others.
Wood selection varies according to the design, structure and finish of each piece. Grain, tone, knots and subtle natural variations belong to the material and are valued throughout the process.
Are the products made responsibly?
Yes. We prioritise quality materials, responsible processes and suppliers aligned with conscious production.
DONÓ works on a small scale, producing made-to-order pieces and limited series, reducing overproduction while respecting the time required for each process.
Are the colours and textures shown on the website exactly the same as the pieces?
We do our best to present images that accurately reflect each piece, though slight variations may occur depending on screen settings, lighting, material batch and handcrafted processes.
Wood, cast metal, resin, fabric and handcrafted finishes may present subtle variations in tone, texture and surface. These variations are not flaws; they are part of the uniqueness of each piece.
02 SHIPPING, DELIVERY
& TRACKING
Where are DONÓ pieces produced?
DONÓ pieces are made in Brazil, between our studio and processes carried out with artisans, technical suppliers and local manufacturers.
Depending on its complexity, each piece may involve different stages of woodworking, casting, machining, finishing, upholstery or assembly.
Do you ship nationally and internationally?
Yes. We ship throughout Brazil and also offer international delivery.
For shipments outside Brazil or larger pieces, logistics may be calculated individually. We also sell through selected partners, marketplaces and international online galleries.
What are the production and delivery lead times?
Some pieces may be available in stock, though most DONÓ works are made to order.
Standard lead times range from 2 to 8 weeks, depending on the complexity of the piece, materials, processes involved and delivery destination. For special projects, timelines are defined case by case.
How is the piece shipped?
Pieces are carefully packed according to the material, weight, volume and fragility of each work.
We work with shipping carriers and delivery services suited to each type of piece. When necessary, shipping costs may be calculated individually after purchase or before checkout is completed.
Can I track my order?
Yes. As soon as your order is shipped, you will receive tracking information and delivery updates.
For special deliveries, the studio oversees logistics directly and keeps the client informed throughout the main stages.
Is shipping included in the price of the piece?
In general, shipping is not included in the price of the piece and is calculated separately according to destination, volume, weight and the type of transport required.
For large, fragile or international pieces, the amount shown at checkout may be an estimate. If necessary, we will contact you to adjust logistics before shipment.
03 CARE, MAINTENANCE
& WARRANTY
How should I care for my piece?
Each material requires a different kind of care. We recommend consulting the [Cuidados] page, Cuidados, onde reunimos orientações específicas para madeira, vidro, alumínio fundido, aço inox, resina e tecidos.
In general, avoid prolonged direct sunlight, humidity, excessive heat, abrasive products, alcohol, solvents and direct contact with wet, hot or sharp objects.
How should I clean wooden pieces?
Use a soft, dry and clean cloth, always with gentle movements.
Wood should not be soaked. In the event of contact with liquids, remove immediately using a dry cloth, without rubbing, and dry the surface completely.
Do the pieces come with a warranty?
Yes. DONÓ pieces include a 24-month warranty against manufacturing defects, considering normal indoor use and proper maintenance.
The warranty covers structural failures or manufacturing defects in materials and finishes, provided the piece has been used according to care guidelines.
What is not covered by the warranty?
The warranty does not cover damage caused by improper use, falls, impacts, incorrect storage, sun exposure, humidity, excessive heat, chemical products, abrasive cleaning, unauthorised modifications or the natural ageing of materials.
Variations in colour, grain, texture, small movements in the wood, signs of use and natural material changes over time are not considered defects.
How do I request warranty support?
Please contact the studio with your order number or proof of purchase, photographs of the piece and a brief description of the issue.
Based on this information, we will assess the case and recommend the appropriate solution. When necessary, we may request a technical evaluation of the piece.
04 RETURNS, EXCHANGES
& SUPPORT
Can I return a piece after purchase?
For in-stock pieces, return requests may be made within 7 calendar days of receiving the piece.
The piece must be unused, in perfect condition, with its original packaging and suitable for resale. Return procedures and costs will be assessed on a case-by-case basis.
Can made-to-order pieces be returned?
Made-to-order, customised or bespoke pieces are not eligible for returns due to change of mind, except in cases of confirmed manufacturing defects.
This includes changes in dimensions, finish, colour, fabric, material or projects developed specifically for the client.
What should I do if my piece arrives damaged?
All pieces are inspected before shipment. However, if your piece arrives with visible damage, please contact us within 3 calendar days of delivery.
Please send your order number, a brief description of the issue, and photographs of both the packaging and the piece. This helps us assess the situation and contact shipping partners when necessary.
Didn't find your question here?
Contact the studio directly through the contactpage, email or WhatsApp.
We personally read and respond to every message.